About Mindler

Mindler is one of the most exciting mental health start-ups on the market. Founded in 2018 by two psychologists and a doctor, Mindler is empowering the world towards better mental health by redefining the industry through creative thinking and an innovative spirit.

Unlike many customer service teams you’ve seen, Mindler’s teams hold a crucial importance for the organization to run smoothly. Our customer team is the beating heart of our entire organization providing both our patients, psychologists and partners with first class service by improving the experience of Mindler.

Having successfully expanded into three new markets in four years, you are in a key position to significantly influence how new patients and psychologists view our product in our newest fourth market; Denmark!

The role:

As the Customer Service Representative DK you will be part of our nordic team based in Stockholm. You will mainly support our patients and psychologists with various inquiries e.g. assisting with appointments to technical support. You will often be the first point of contact, so it’s down to you to be an ambassador for Mindler.

Our mission is to deliver first-class service and help our patients and psychologists succeed together with us at Mindler. You will be working set hours with daily tasks such as:

• Work daily in Zendesk and other channels with customer-related matters.

• Informing our Product team of feedback received from patients and psychologists

• Communicating with stakeholders such as other health care providers, GP’s, and insurance companies.

• Contact our patients in Denmark and Sweden by phone to encourage them to book an appointment or assist them with technical questions

• Assist with CS-related matters in all markets (Nordics, UK & NL) when needed.

This is a part time position with 5-10 hours per week.

Who are you?

Every patient that we see is different, and we therefore look for people to join Mindler who are passionate about our cause and can empathize with people; whatever their problem we're looking for individuals that live and breathe empathy, understanding and patience. People who can bring heart to their conversations and embody our values at the same time.

Our HQ is located in Stockholm, but cultural fit is just as important as technical ability, and so we’re open to receiving applications from people based outside of Sweden if you fit the criteria.

You need to:

• Thrive on delivering excellent customer service and have a background in customer support, ideally in a similar role.

• Have excellent communication skills (spoken and written English, Danish and Swedish are a must).

• Have a flexible mindset and be comfortable working in a fast-changing environment where you get the chance to influence how we work together.

• Feel comfortable primarily working with the phone as your main tool to communicate with patients.

It’s a plus if you have:

• Start-up experience.

• Previous experience working in Zendesk or other customer service related systems.

• Other language proficiencies.

What can we offer?

If you enjoy collaborating with talented colleagues in a flexible work environment that balances office time with remote work, we could be a perfect match. We offer a dynamic role within a supportive culture that values work-life balance and creativity, complemented by engaging social activities. From team brainstorming sessions and after work to wellness events, our Customer Service team stays inspired and connected.

You’ll work alongside innovative teammates in an environment that empowers you to make a meaningful impact on the rapidly growing global digital mental healthcare market. Together, we’re creating solutions that truly make a difference.

Interviews will be held on a continuous basis. We are looking forward to hearing from you!

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Mindler is an equal opportunity employer. All qualified applicants will be considered for employment without regard to gender, gender identity or expression, national origin, religion or other beliefs, disability, sexual orientation or age.